I was wondering if I could pick your brains. Some tenants have moved out my property and they’ve left it in a right state. But strangely, they don’t seem to understand this. The place was filthy - when I picked up the keys they were there fruitlessly trying to clean the oven with a tissue!
Anyway, the floor in the kitchen has come up. It’s a fitted wooden floor. It’s only lifted two boards at the end but I can already see the knock-on effect it’s having. I suspect it’s been like this for some time.I estimate the whole floor will need replacing at some point soonish and it runs across the whole lower floor (although it’s a small studio property the full deposit still wouldn’t cover this.) I wondered if anyone has had a similar experience and had success getting it off the deposit? I have a signed itinerary and I have photos of the damage but I am concerned they’re going to do a Mexican stand off and just say it wasn’t them, claim wear and tear etc. They seem blissfully unaware that it’s even an issue. They sort-of shrugged and said ‘oh’ when I pointed it out. I really don’t know how they could not see it, two panels are completely loose and move when you walk over them, plus you can see the gaps.
I’ve had tenants make a mess of the place before, but nothing structural like this so would really appreciate any advice on how to handle this.