Delay/non-reciept of Rightmove and Zoopla enquiries

Landlord Discussion
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We listed our rental flat yesterday and went live on OpenRent, Rightmove and Zoopla last night/this morning.

We have received 2 enquiries but only via OpenRent itself so far. When we’ve listed previously, enquiries have started flowing through quite quickly (this is a high demand area at a high demand time). Whilst I’m sure no two periods of time are the same, this seemed a little unusual, so I’ve sent some test enquiries from different email accounts.

Three test enquires were sent between 2-3 hours ago (currently it’s Sunday 12:45pm), but no far there’s only one email from OR picking this up [paraphrasing] “You seem to have enquired yourself - you don’t need to do that, trust us, it all works”. However, the two other enquiries from different email addresses have not come through (or generated an email from OR). The test email addresses did receive emails from Zoopla and Rightmove, but no acknowledgement from OR in these cases by email or on the OpenRent dashboard.

If it’s just a matter or time, why would OpenRent not send a similar email that says “We are receiving enquiries for your listing and will process them within [insert service level time here]” and also make this clear in the OpenRent help files, and also on the Listing status (or ? hover-over) on the Dashboard?

I notice there are a significant number of community posts about this - wouldn’t it be easier to do some of the things I just mentioned then landlords wouldn’t need to; send test emails, ask you why it’s “not working”, write community posts etc…

I’m human and therefore perhaps somewhat impatient, but curious and also open to sensible explanations, (and appreciative of responsiveness and transparency).

Many thanks, Roman.

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You are right about one thing “impatient”. It will all pan out in the end

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I hope you’re right, Colin - and will let you know…

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I suspect OR know the other two are from you too. Maybe sent from a computer with the same IP address etc as the one you advertised from. I’m not technical enough to know how they do it, but believe it also helps them detect fraudulent enquiries too.

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Be patient and trust the process!

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did you use a VPN for the others?

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I do have NordVPN on my phone and for the others used two different computers, albeit on the same network.

No further emails from OpenRent to me or to the emails enquiring (including spam folders).

7-8 hours.

Will continue awaiting a reply/resolution and update here accordingly.

Thanks for sharing your thoughts though!

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Seems to be things coming through now we’re in UK working hours. Thanks for your comments.

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