The Rightmove enquiries are not coming through to this portal. Has anyone had this issue before?
How long has it been?
I have found it can take a few days after the ad has gone live for these enquiries to start coming through. Always makes me panic a little.
If you are testing needs to be a different email address.
How do you know they are not coming through?
If you have tested, you will likely have had a message from Openrent saying ‘they know you have submitted test enquiries’, and that they don’t send them through? They know!
I have had tests come through via Rightmove through a different email account, but from same device.
To be on the safe side get a friend to do it.
I’ll refer you to a previous post here which answers a similar question earlier in the year:
Our support team can help look into any enquiry / email address / phone number if you reach out to them and ask exactly what happened, but I can assure you nothing is getting lost and our systems are all working and processing hundreds of thousands of tenant enquiries.