OpenRent Community

Denied access for essential repair in final week

Had relatively few problems through the year, but tenants found viewings almost impossible to agree. Pulled hens teeth and got 3 separate viewings and thankfully an offer! Then came to my notice back door wasn’t locking. Learnt they have NEVER used the key for this year, just using little catches put on in an emergency following break in - what they thought the key was for have no idea. So now I know insurance would be invalid, and after several emails they still refused entry until after they’ve gone, for repair. I did get an email accepting responsibility from them and clearly stating denial of entry, but if the worst happened no idea if they would actually pay up!
Is there anything else I could have done 10 days before end of tenancy?