Can’t say its nice to be here, talking about our latest experience on Openrent. But I felt I must bear all, as a warning to anyone who receives Disability Incomes E.g.: Dla, Pip, Carers Allowance, Attendance Allowance, & any sort of DWP Benefits.
Myself & our Son Rented the property were in 6 months ago, for £690pcm. Through Openrent, passed Rentguard Referencing with flying colours.
We have now decided to move on & thought why not use Openrent again. We were happy we found another property on Openrent for £650.00. We went to the property 3 times, explained how we would finance the Rental payments (Disability Income). All was okay agreed a date to move in, told put our Deposit down. Paid our £ 200.00, then before we were Referenced, we log in too see Guarantor required. First shock. I assumed this must be the future Landlord/Lady. Last time I had a Guarantor, was nearly 50 years ago. Landlady knew there was only me & my Son left.
We then receive a call Friday, from future Landlady, to say we failed Referencing, (shock), so I said I will phone Rentguard . They told me I passed Referencing, but my Son was not being Referenced, as he is on Benefits (Pip). I quoted to them about the Equality Act 2010. I was then told to send in his entitlements, & they would reference him. Monday come phoned Rentguard again, to get an update. We are then told, they were not Referencing him again as he gets Benefits (Pip), & he has failed Referencing. I again quoted the Equality Act. I tried making complaints to Rentguard & Openrent, & they did not want to know, promised Phone calls back, never called. Tuesday came, we receive Email to say we failed Referencing, & the property was put back on the Market. The question is how can you fail if they do not Reference you. And have the cheek to take £20.00 for not Referencing our Son.
Unfortunately, we will never use Openrent again, & stick to Agents that use Homelet, whom accept Disability Income, as Income, & other Incomes. And we can also say we have never failed with them & always have excellent References, wherever we have lived.
We wish all of you good luck in finding a Home, just careful who you use.