I’ve just had a comprehensive report done by Rentguard through Openrent. I was suprised to see that one of the applicants had been declined, so had a close look at the report. I noticed some errors therein (applicant self-employed director but reported as employed with their accountant as employer!!) so called to speak to Rentguard. I informed them of the errors on the report and asked why the applicant had been declined. I was amazed to be told that it is Rentguard’s policy to deliver the report no later than 7 days after inception and that the applicant is declined if all information requested has not come in by that time.
There was no explanation or reference to this on the report.
I am wondering if Landlords (and tenants) should be made aware of this. How many potentially good prospective tenants have been declined on this basis without the landlord’s knowledge?
I was informed that the referencing proceedure was still on-going - again, rather surprising since judgement has seemingly been passed, and possible action may already have been taken.
Needless to say I am not happy with this and believe that Rentguard should highlight the reason for failure if it is due to their schedule not being met or the delayed return of information to them. After all, they may be declining perfectly acceptable applicants just because they or their referees/accountants were slow to get back. I have given Rentguard some feedback.
Has anyone else had the same experience or wish to comment? Has Openrent or Rentguard got anything to say abou this?