We can only accept references which are provided via our online portal - this process allows us to conduct a number of security checks on the user to assess the legitimacy of the reference being provided.
If your employer cannot click on links directly from our email, they can visit Referee Lookup | OpenRent and enter the code we sent them in the email.
We’re not able to rely on references provided directly via email or through documents, such as bank statements or employment contracts, as these are incredibly difficult to verify and we need to make sure we’re only providing landlords with robust and accurate information.
As Karl alludes to, OpenBanking is the most reliable way for us to verify your income, but understandably this is not compatible with every single bank and some people may opt-out of this.
You can read the Money Saving Expert’s article on how OpenBanking works and its security.
In any case, you are welcome to provide any additional documents to the landlord directly to help them make a decision on your application.