I’m currently undergoing referencing by OpenRent. My work referee is my works payroll department that deals with references for us at the hospital. The referees problem is that they can’t click the link that OpenRent sends for the referencing as it’s against policy to click links outside of the organisation. But they can provide own referencing by email. I’m trying to explain this to OpenRent customer support but they are saying that it HAS to be completed by the link provided. I’ve called the line and one of the support team members said that there is definitely ways around it as some companies can’t click the link due to policy reasons and it’s a known problem. But at the moment I’m getting nowhere with this and it’s day 4 of my referencing. Can someone please give me some advice on what I should do I keep on contacting OpenRent regarding this but no one seems to understand and give me an alternative. I’ve contacted my landlord and he said he doesn’t deal with references and it’s up to OpenRent to sort this out.
that last part gave me pause for thought. I’m a LL and if you were my applicant, I’d be doing all I could to support you in this including suggesting alternatives to using OpenRent for referencing. The fact that your potential LL doesn’t seem to care less about the issue you’re facing (which is no fault of your own at all) is a bit of a red flag to me.
It makes me wonder what would happen if you were waiting weeks for a new boiler in winter. Would the LL simply say, “I don’t deal with boilers. It’s up to the engineer to sort this out.”
Are you absolutely desperate to move into this place?
@Klaudia7 have flagged your message to moderators asking if they can help sort out getting you the help you need from OR customer support
I understand @tatemono 's comment, tho sorting out sending the correct reference info to the referencing company [in this case OR but could be any company] really ought to be something the referencing co sort out between them, you and your employer - that’s what they are being paid for, after all. Only if you really really cant manage it should LL need to get involved. As you say, opening links from OR is a known issue previous people have faced so there will be known workarounds, you/your employer just need to find out what these are and persist. You say you’ve already been told these workarounds exist by the ‘support team’, sowhy didnt you find out what they were then and try them? I dont really follow what has happened and why you havent managed to resolved.
Just like I’d expect a gas engineer to agree dates for a service with you as tenant direct and LL only gets involved if it’s really proving impossible to find a mutually convenient date.
Best
Try advice from OR given in these forums previously - copy below. They dont have to click on an external link to there should be no breach of the employer IT policy
Best
Hi thank you for everyone’s replies!
I have managed to verify my income with using open banking. It didn’t work for me at the start that’s why it asked for my referee to complete the referencing. I thought it was very strange as I’ve connected and provided the right transactions. They have kindly reopened my application and I tried to connect with open banking again and it verified it this time without contacting my referee. Thank you for all the help either way 
me and my partner are very keen on moving into our new home as we are expecting a baby so it was very important for us to get this done for the landlord.
so glad you made it work. Wow… moving house and a baby! No wonder you were stressed! I hope everything goes smoothly for you now and that your LL turns out to be great.
@Klaudia7 so glad it worked out
Good luck for future
I think you are not correct in assuming anything by the LLs unwillingness to “help out”. Firstly, because there’s nothing he can do with the process. It’s not in his hands. Secondly, he might need RGI and thus cannot skip OR referencing.
I had problems to ref but I ask my potential tenant to provide manager’s email and previous landlord etc to speed up the process and only wait for their credit ref etc
I had this issue. This option was not given to me or my tenant I had t get a guarantor referenced. there is no consistency
LL’s cannot deal with boilers , it would be an offence to do so. Same with electrical ect ect.Its not the LL’s fault that some organisations have “policies” that are unhelpful. Seems to me its open rent that need to step up not the LL
Er… I thought you knew me better than that. So, to spell it out for you, when I said
I wasn’t envisaging the LL heading over with a spanner and a length of rubber tubing. I was imagining the LL getting on the phone to the engineer and chasing it up or dumping that engineer and getting one that could get the job done sooner.
I thought it best pointed out as no one can look into what you are thinking only what you are stating.
er… well… you seem to have done. I never stated that LLs should deal with a boiler 
Unless the landlord is gas reg.
i am also facing the same issue what is the resolution here plz , my organization will not click on links for verifications
this link itself is blocked by organization , why do you assume this process will work.
It works because OP managed to find a way to get it to work and so do all the other people who manage to get referenced by OR. It’s in OR interest to have a process that works if it didn’t word would quickly spread amongst LLs not to ask tenants to use it and they would find a different company to do referencing..
Contact OR but they claim employer is sent a code to enter and do not actually need to click on a link
(See eg
"Every referee (employer / previous landlord) is sent a unique code which they can enter into OpenRent without needing to click on any link. I’m afraid the HR department is misleading you (or your tenant) here slightly, as there is no requirement for them to click on any links by the OpenRent system - it is designed it so it works with employers across the country, both big and small.
It’s possible the HR team/department simply don’t want to provide a reference, but generally if pushed by the tenant they will do so, as preventing their staff from obtaining a home isn’t in anyone’s interest.
"
).
Contact OR at FAQs | OpenRent
Good luck
@David240 Thanks, but I think it is important not to assume that an organisation’s HR department is “misleading” an employee or simply unwilling to provide a reference.
organisation has already provided an official employment reference directly to OpenRent from its corporate HR email, so there is clearly no refusal to provide a reference.
The issue is that its security policy does not permit HR to engage with the external OpenRent portal/process. Whether OpenRent provides a clickable link or a code does not override an organisation’s internal information-security requirements.
Different organisations have different security policies, particularly large organisations with strict controls over external systems. A process working for many employers does not necessarily mean that every employer is permitted to use it.
I’ve not made that assumption but just quoted OR’s reply to a similar previous query. And advised you contact OR.
Fact is that you have claimed they need to click a link, OR have specifically. stated that’s not the case. I’m sure your HR and OR can.find a workaround if you need them to, and if not.you will likely find the same issue with every other referencing company - electronic not hard copy documents is quicker and has other benefits (assessing if hard copies have been faked or are genuine is tricky). If it’s a problem then you need your HR to solve it
Good luck