The AST has said that utility is paid by the tenant. The flat is managed in a way that no one can change the energy supplier who has insisted to put our name (as landlord) into the energy invoices without the tenant’s name. Our tenant is therefore assumed that the bill is to be settled by us! The tenant is reluctant to pay after we have reminded the tenant and then the energy company has taken it to the debt collection agent against us - that’s really ironic! If we do not settle it for the tenant, we credit worthiness is going to be destroyed …
Do you think that it is legitimate for the energy company to address their invoices to the landlords? Do you think we can make a complaint to the Energy Ombusman in this case?
Write to the utility company with contract and tell them it’s tentant’s responsibility and give them meter readings
Your subject heading should be complaint in block capitals
Tell them you’ll take it to the ombudsman if they don’t rectify the situation immediately
If no luck then take it to the ombudsman
You have to complain to your provider first
They have two stage complaint process
If you are not happy with first reply ask to complain about the complaints team
Unless its an HMO or shared supply you should refuse to do this. I don’t know what you mean when you say no one can change the supplier. As a landlord you cannot prevent a tenant changing supplier. I think given the state you are in you need to pay the bill just now and claim back from the tenant.