Full Managed Service Woes

Evening all,

Need some advice on my property that is currently being fully managed by an estate agent. To cut a long story short I had a tenant on a rolling contract who decided to leave in February (they left a note in the property). Since Feb I been chasing the agent over the lack of rent; eventually the agent went to the property and found the property in a right mess and no tenant, that was the end of May.

Since then there has been discussions with the tenant to pay back the rent + loss of deposit due to no rent/damage to property. The back rent has stalled as the tenant has gone back overseas but the deposit is still being held by the agent in the TDS. There was been numerous calls, emails and on-site visits to the agent but they seem unwilling to help or even discuss the deposit.

Is there anything I can do to push this matter forward as they are dragging their heels. I feel they have been negligent and as such I have suffered financially.

You could write a formal complaint to the agent and then if you dont get satisfaction, you could escalate it to their redress scheme, which has the power to intervene. However, you may struggle to prove that theyve been negligent. If the agent can show that they made repeated attempts to contact the tenant and that they have complied with a regular inspection regime, then you would have to argue that having failed to contact the tenant, they should have visited earlier, which you may ir may not win.

With regard to the deposit, you should speak to TDS directly about your options. Also ask them about their single claims process.

Thanks for the reply. We have a complaint ready but we have wanted to avoid this but considering we are now over 2 months in and no concrete feedback I think it’s time to send it in.

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