OpenRent Community

Going round in circles over RGI


Listed a property at a rental of £1200 per month.
Tenants were referenced for Rentguard RGI
Report came back that they could only afford £1140 per month.
I reduced the rent to £1140 and signed the agreement.
Phoned and messaged OpenRent who advise calling Rentguard.
Called Rentguard and told to contact OpenRent.
Result: one frustrated landlord taking his portfolio elsewhere.
Remedy: one phone call from OpenRent to sort out the situation.


Hi John,

We’re sorry to hear of the troubles here.

If you drop us an email at we can look into this for you.

Kind Regards,