I am writing to address an issue that has arisen with the reference check for my guarantor. Unfortunately, the reference was marked as failed due to a discrepancy between the income entered and the amount declared. This discrepancy occurred because the available income field did not allow enough space to accurately reflect my guarantor’s earnings.
As a business owner, my guarantor’s income is variable and not fixed, which may have contributed to the confusion. To clarify this, we are more than willing to provide additional documentation, such as financial statements or an average income over a specified period, to give a clearer picture of his earnings.
Could you please advise on how we can resolve this matter? We are happy to provide any necessary supporting documentation or take any additional steps to ensure that the reference is processed successfully.