I need some help.
From the get go we have had issues with our landlord.
According to them, we use the washing machine too much (4 times a week, always between the hours of 10-4 as to not disturb them).
We were given a hoover to use by them, but it was rubbish and did absolutely nothing, so we had to order a new one (shark), which they complained was too loud (on our first use, we had to empty the hoover 3 times!)
We had mould which was rectified and sorted straight away and hasn’t happened again, but we were courteous and told them about it and that it was sorted. But they constantly bring it up.
We went without hot water for 3 weeks before something was sorted, and was told that we would get compensation which they have since gone back on.
Due to everything and constantly living on eggshells we have found somewhere new and are moving shortly.
For the past year, they have complained about the state of the carpets in the main hallway. Some parts seem patchy, mainly where we walk, and they are insisting that we’ve done something to it, ie our hoover is too strong and has damaged it and they have said that they will be taking the costs of replacing the new carpet from our deposit (about £300). However, they had a carpet man here to check it recently who had said they do not think it was the hoover and it is just general walking on it as it’s not a particularly thick carpet. The landlord has said “what does this man know, he doesn’t know if it’s the hoover or not, and I’ve looked online and it’s the beater bar.” I myself have gone into Amazon and read the reviews and have found that the most common problem is that the hoover doesn’t suck enough, not that it is too powerful? We’ve had no problems on any of the other carpets (living room/bedroom). It’s a small flat and have been working from home since COVID so of course have been walking in the main hallway a lot more than the first year.
When we moved in, we were told that the carpets were brand new in, however after overhearing the conversation with them and the carpet man it’s actually 4 years old, (we’ve been here for 2 years when we move out), and that the carpet comes with a 15 year guarantee.
How would we go about a dispute, does open rent send you an email showing the amount the landlord wishes to deduct and do we get an option to dispute?
Honest to god the sooner we can leave the better. The whole thing makes me so anxious. You just cannot deal with this person without it becoming an argument.
Any help would be great.