Holding deposit link

Need help trying to pay holding deposit on a property it just constantly processing and doing nothing else, I definitely don’t want to pay this straight to the landlord as been stung before and scammed advice please

Hi @Joanne2,

It looks like for some reason your device isn’t popping up the “3D Secure” authentication box. Do you mind trying from a different device (if you have one), or a different browser on the same device otherwise? Please let me know how you get on!

Unfortunately as payments are all handled by our payments provider (Stripe) there is a limit to how much we can debug this exact issue. I can confirm we are receiving holding deposit payments normally however, and we’ve not had other reports of this issue.


Thanks daz I shall give that ago.

I could log in to my deposit myself

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