Holding deposit pending in bank account

Hello, please help!
A tenant paid his holding deposit to Open Rent and in mistake I ended my property listing too soon without waiting for Open Rent to do it.
His deposit is now shown as pending in his bank account and my property is still advertised for rent.
Obviously we want to take the flat off the market now and the tenants deposit paid to Open Rent.
Urgently require any help to resolve this please?
Thank you

In order for a tenant to apply you will need to have a live listing and I can see that you have relisted, the tenant can apply here:


We are yet to receive a holdings deposit, but if the tenant has any difficulty with this please ask them to contact us so we can assist.

I am pleased to see that an application is now underway.