My facts Amy are taken from the original post. They were emailed DIRECTLY for the £150 holding deposit NOT VIA OPENRENT! So whilst I understand if you deal with all tenants via Openrent then obviously they only allow you to take ONE holding deposit.
Read the full post next time before accusing someone of not stating the facts.
Holding deposits are only intended to prevent tenants agreeing to several tenancies simultaneously and then taking their pick.
This is necessary because under the law landlords can take NO fees, charges or other expenses. A failed reference costs the LL not the tenant.
Look up the Small Claims Court and start proceedings after giving the “LL” a week.
The costs are minimal if you lose. A real judge will consider the facts and if you win your money back your costs will be paid too.
Lawyers are NOT involved, it’s just you, him and a judge.
Good luck.
i am in a similar situation, landlord responded to giving deposit back but now doesn’t respond.
A little digging, stumbled upon a case where the same landlord was fined previously by courts.
Deposit was transferred to Landlord - Company account.
Do i need to do a police complaint ? or Directly approach the small claims court ?
Any advise is appreciated