Definitely agree! OpenRent need to make it easier for Landlords issues to be resolved, I was away when my add was removed and spent most of the short 3 day break trying to get the add back online so I could let the people know who was booked in for a viewing that the viewings was still going ahead. Most of them got suspicious asking me how can the viewing still be going ahead if we have received a message from OpenRent to say the property is no longer available!!!
A lot of time was put into the block viewing I had arranged for OpenRent to just take the property offline and inform the people who was viewing the property was no longer available,
âwhy donât Openrent warn us before they remove any addsâ !!
A lot or time wasted and a short holiday ruined!!
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Iâve always had very quick and accurate emailed responses from Openrentâs landlord team.
The nearest I got to a problem was letting during the pandemic in 2020. My in situ tenants whoâd just indicated they were fine and easy about viewings suddenly announced they didnât want to be in the flat at the time, yet didnât like strangers in the place when they were out either.
I decided to wait till tenants had moved out and lose a bit of rent with a void, so paused the listing. Openrent landlord team got a bit antsy as the weeks passed and it took some emails to get them to understand why I was pausing (despite having already got a number of interested next tenants) and why I expected cost-free listing resumption.
I think whatâs new in late 2021 is that demand for accommodation greatly exceeds supply, like never before. I think Openrentâs team may be overwhelmed with work.