There doesn’t appear to be a way to message all tenants at once at a single property, unless you click the email button and email them - which uses your email app.
If I wish to encourage the tenants to use the OR “Rent Plus” dashboard for all communications (including maintenance requests), I need to be able to message them all in one go when there’s 2 or more tenants living at the same property on a jointly and severably liable tenancy agreement. Rather than encourage mixed-channel communication.
why not just create an email just for this purpose?
I have a dedicated email address for all tenant/landlord communication. Easy to block people if abused and not only centralises all comms (including with trades, insurance, interested parties, etc) but also doesn’t cost anything. Unlike Rent Plus where, if you stop paying, you lose all comms history.
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Hi @Philip35 & @tatemono
There doesn’t appear to be a way to message all tenants at once at a single property, unless you click the email button and email them - which uses your email app.
You’re right that this is a feature that doesn’t currently exist - I’ll feed this back to the rest of the team to see what improvements we can make here.
Unlike Rent Plus where, if you stop paying, you lose all comms history.
We don’t have a service called “Rent Plus” - perhaps you are referring to Management Plus.
Rest assured, will never remove access to any communications made onsite.
I’m referring to what the OP said
I have no idea otherwise so thanks for clarifying
@mod_harry Can you confirm that if a user pays for Management Plus that when they stop their subscription all messages that they’ve sent are still accessible to them under a free plan?
Because that does track the status of any issues. Making it harder when you have a team working on managing your properties.
Sorry yes I meant ‘management plus.’
If I stop subscribing I certainly don’t want to lose comms history.
I’d like confirmation of that… because if that is the case then I will take a strong view on whether to us management plus at all. It makes sense for new tenants and / or a newly acquired property. It might make less sense onwardly. It depends how good it is really and I will only find out by using it!
EG: It’s an annual subscription… 52 weeks… but for the first 14x days of a new tenancy you cannot make a claim. So do I get coverage in weeks 53 and 54? I hope so otherwise it’s missold as it’s only a 50 week coverage!
But so far it recommended a contractor smoothly enough for a non-emergency issue that came straight away. Unfortunatly communications and status updates cannot be make in the OR issues dashboard… that’s direct with the supplier and tenants have to be updated manually. Which is a shame.
Thanks for passing back the all-tenant communication request.
When a tenant logs a new issue, there ought to be a “Do you want all tenants at the property to see this issue, or just you?” And if they select ‘all tenants’ then they all see it in their login and can comment on it and see any updates and comms related to it. That would be ideal.
Philip
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@tatemono
Can you confirm that if a user pays for Management Plus that when they stop their subscription all messages that they’ve sent are still accessible to them under a free plan?
There is no new messaging functions under Management Plus - this service lets landlords and tenants report issues in the property. If the issue is covered under the policy then emergency engineers can be called out, if the issue is not covered then we’ll provide quotes from trusted trades people.
The policy can be cancelled at any time and you will still have a record of any issues that were raised in the property.
This service can be used in Rent Now or standalone. Rent Now offers a standard issue reporting feature for tenants to log issues to landlords.
@Philip35
Thanks for clarifying.
EG: It’s an annual subscription… 52 weeks… but for the first 14x days of a new tenancy you cannot make a claim. So do I get coverage in weeks 53 and 54? I hope so otherwise it’s missold as it’s only a 50 week coverage!
Just to be clear - it’s within the first 14 days of the new policy that a claim cannot be raised, rather than the tenancy.
When a tenant logs a new issue, there ought to be a “Do you want all tenants at the property to see this issue, or just you?” And if they select ‘all tenants’ then they all see it in their login and can comment on it and see any updates and comms related to it. That would be ideal.
That is the case, whether a tenant or landlord logs an issue, all parties are able to see and access the issue raised and add comments or photos etc. Initial communication with emergency engineers to arrange access will typically happen off platform, but the resolution is processed onsite.
Your point about the non-emergency issues has been noted and we’ll see what we can do to make communication smoother here.
You can access the policy document for more information at the bottom of this page:
But if you do have any more questions feel free to drop them here!
Hi there
Re: messaging within the issue dashboard, that is not my experience. When I am looking at the issue and click “message tenant” it only messages the one who raised the issue.
If I use the “updates” section ans post an update there, I see that it does not appear in either tenants messaging area so how do they know there has been an update or receive the info I have typed into the box?
Thanks
Philip
Hi @Philip35
As I mentioned, there is no messaging specific to Management Plus. When you press “Message Tenant” you are just accessing the messaging thread that would have originated with the tenant’s first enquiry.
Any updates you post on the issue that has been raised will be accessible to the tenants on the issue log, rather than in the messaging thread.
I understand thankyou.
BUT crucially, when we post in the update field it is not much use if that update is not emailed to the tenant(s). They wont know there has been an update unless they log in to check?
Have I understood correctly?
P