Messaging box problem

OpenRent Chat
1

Has anyone else found it impossible to use the messaging box properly on an android smartphone?

The message box doesn’t grow and scroll to the bottom of the message you’re writing so after about 4x lines you cannot see what you’re writing.

Does anyone else have this? Seems like the app hasnt been tested properly. I am taken to typing out the message in a notes app then copying pasting over into OR!!

I am on a samsung galaxy and have tries both chrome and samsung internet browsers (updated) and all are the same.

Cheers

Philip

2

Hi @Philip35

Thanks for flagging this - I’ll follow up in an email so we can get your device/browser details and look into fixing this.

1 Like
3

I understand your concerns! I sent OpenRent an email and they just don’t reply to it? Shocking customer service

4

Oh no they contacted me and fixed it a week or so ago! Quite impressed actually. … although I am surprised more people weren’t experiencing the same?

5

@Philip35

No issue for me on my Android galaxy s10+. Maybe was your phone/browser only? :slight_smile:

@Peter104 maybe @mod_harry can help you out? Could be your account there’s a thread where a tenant had no reply from LLs for months and OR support, seems messages weren’t arriving ( a friend sent identical messages and got replies), another tenant reported same - see

Good luck

6

Hi @Peter104,

I can see you sent us two emails in January, both of which we replied to the same day. It would be worth checking your spam/junk folders and adding our domain (openrent.co.uk) to your safe senders list.

1 Like