I recently moved into a property with my family( first time renters). I was told by the letting agent that i can request for the furniture to be removed if i do not want it. We moved in the property and i have requested for the furniture to be removed but the agent is now telling me it will be at my own cost as the landlord is reluctant to pay for the removals.
i think they are trying to take advantage of me as I agreed to buy a new washing machine even though the agent did not mention that there was no washing machine in the property(i saw a dish washer during and thought it was a washing machine ).
I think this is misrepresentation (deception must say) but i do not have any written evidence that the agent will remove the furniture.
Please is there a way i could escalate this so that they get the furniture removed?
I am still unable to unpack as there is insufficient space.