Two problems arrived on Friday with different properties and I would be grateful for others’ thoughts:
- Our tenant runs a hair salon and complained of a smell from the basins. There is no blockage and this is a new problem (she’s been there for two years) that she feels could come from 2 flats above her in the property. We’ve checked with the flat tenants and neither have a problem with smelly drains.
Is this our responsibility and if we had the drains jet washed, would it necessarily solve the problem?
- The second issue regards a boiler that was newly fitted to a family property 5 years ago when the whole property was refurbished. The current tenant has been there over 2 years and made clear that he was unhappy when we raised the rent a couple of months ago. We have since had to replace the oven and the fridge/freezer and he now says that the boiler’s thermostat is missing so that he can turn the heating on and off not regulate the heat. The tenant is a heating engineer and has offered to get the necessary part and fit it but I find it strange that this has not been an issue previously and was not an issue with the previous tenant. The guy who originally fitted the boiler has since retired.
I’m starting to feel that we’re being played but for peace of mind and any future tenant feel we have no issue but to go along with the tenant’s suggestion.
Has anyone else come across a similar issue?
Many thanks !