Social Housing, Tenant left and never returned the key. Agent is helpless. Help!

I have a social housing in Manchaster, the tenant left and agent did not tell me till I found no rent was paid. I asked the agent for the key. However, agent said the tenant left without key and said the tenant was going to post the key in return. It has been more than 1 month and we are still waiting. Agent seems not helping.

Anyone can help? Appreciated your opinion.

I think you can forget about getting the key.

Use the spare key you have and change locks.

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You need to go and see this agent and ask them whether the tenancy has ended properly or whether the tenant has just abandoned the property. If its the latter, then get some legal help and then get rid of this agent.

Are you allowed to sublet your social housing? If not, you can forget about it

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