I have recieved a complaint from my tenants neighbour stating my tenants dog has been barking lots since january, that they are going to go to the council and report it to noise control and sorry to get me involved but he’s at the end of his tether. Am I supposed to contact the tenant and let them know a complaint has been raised? Am I involved in sorting out this problem?
Not if you don’t want to… but you’ll need to judge whether it will help to be involved or not. It would be helpful to know your relationship with the tenant and the neighbour. Do you have good relationships with both? Has there been any interaction between the two of them about this prior to the neighbour coming to you?
This is an issue between neighbours
If this were me I would stay out of it . Let the council deal with it . Once evidence is provided to the LA the tenants will be contacted. If it does not stop you will be asked to serve notice by the la . If Going to court is on the cards ( if they choose to sit tight ) it will be easy as the la will have done the graft for you and you won’t sully your relationship with the tenant .
The courts tend to respect the la in this position. It’s for the neighbour to prove her case to the la first.
They may not do anything unless it comes from more than one household.
My tenants were in a similar situation. It transpired the other neighbour had complained for 18 months but only when the second complaint came in, the landlord was asked to evict the tenant on ASB grounds .
However, when I reported a noise issue for a different house , the tenants were out on pretty quick ( the house was used as a cover for ‘ladies of the night ‘ and the music was to cover out the noise )
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I have a good relationship with the tenants, they look after the house and pay the rent. I dont know the neighbours but my previous tenants ended up good friends with them and presume they are the ones that gave them my email address. This is the first I’ve heard of the problem
Initially, I would reply to the neighbour asking them if they have spoken to your tenant about it, and what the outcome of that conversation was?
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I would certainly speak to the neighbour if you can. The issue may be between them and your tenant, but if they go to the council there will be a record of the dispute. This then needs to be declared if/when you sell the property and could put potential buyers off.
@Samantha5 This is a dispute between neighbours. Noise is very much subjective and suspect that they are complaining to the council with no understanding or acknowledgement of any noise they make. I cant imagine anybody lives without making any noise and the question is whether the noise your tenant makes is unreasonable or not. At this point I would suggest their claims are unsubstantiated.
I would suggest that you encourage your neighbour to report any concerns to the local council. If and only when the council confirm that the noise and disturbance is unreasonable you can take appropriate action with your tenant under the terms of the tenancy agreement should you wish. I would also inform your neighbour that you will advise your tenant of their complaint on the basis if there is a genuine unreasonable disturbance, then this may help.
I would advise your tenant that there has been a complaint but take no sides on the matter.
I don’t believe if your were selling the property you would need to declare this due to the fact that the neighbour has no dispute with you. There dispute is with the current tenant and they are not selling the property!
Unless there is a clear breach of tenancy that you wish to take action on, my view would be this is not your issue to address at this stage.
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Thank you. I have made the tenants aware that there has been a complaint made. But have not made any judgement. I will leave it to them all to sort out now.
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