Ultimate Advertising upgrade to Rent Now

Landlord Discussion
1

Hi All,
Has anyone made the upgrade from Ultimate Advertising package to Rent Now?

I have done this but have been charged the full amount for Rent Now and not reimbursed. I have been emailing OpenRent but somehow they don’t seem to understand.
Has anyone had experience with this and if so, how was is solved?
Many thanks,
Ali

2

I used my “free” advertising credit from introducing a friend, but still got charged in full for the Rent Now, so the “free” advertising credit is worth absolutely nothing if you want to use Rent Now, and I would say actually discourages people from using Rent Now!

3

Thanks Cath. I think these experiences are good learning points. Hopefully they can improve service to avoid these issues.

4

Hi All,

Cath, thanks for the feedback, we are looking to improve the referral offer where a landlord is seeking to use Rent Now to ensure that it still offers a benefit.

Ali, I can see you have been in touch with our customer service team where we have explained that in order to benefit from the promotional pricing (£49) for Rent Now (£49) and Advertising (£29) it needs to be purchase when upgrading the advert initially.

This is also highlighted in the article you have posted: “To get our Ultimate Advertising service and Rent Now for a reduced price, you need to pre-purchase these as a package when listing your property.”