Thanks for the feedback all - really appreciated.
Furthermore, the message you have to send to tenants when returning their holding deposit has a hard-coded first line which reads like you’re rejecting their whole application. You then have spend half the rest of your message explaining this.
Yep - this was built with our most common use case in mind, where a landlord is rejecting an application outright. Where a landlord doesn’t wish to use Rent Now and wants to explain this to tenants, or a landlord wishes to meet tenants again / conduct their own checks etc. prior to proceeding - I agree the default message is confusing. We’ll get this updated now.
Just advertise the property and leave the rest to the Landlords…!!
Whilst we appreciate there is a small % of landlords who wish to do everything themselves, for the most part, our Rent Now tenancy creation service is the de-facto way landlords like to set up their tenancies. It makes the process extremely simple, legally sound, and for an extra £20 on top of advertising costs is keenly priced. It’s also a deductible expense.
Having said that - we don’t intend to make life difficult for landlords who wish not to use it. Whilst we’d like to make sure Rent Now works for everyone, holding deposits can be instantly returned. This is the balance of making like easy for the majority of landlords and tenants, whilst still supporting those who wish not to use the system. If you have your own system, we’d recommend being up front about this to tenants when they enquire - some may have reservations about sending money directly to a third party, or may have bad experience with landlords own contracts / systems / deposits not being registered / etc. It’s important to be up front about that to avoid disappointment all round.
In any case - hopefully we can better support everyone in this thread who’ve run into the issue with the rejection message. And if there are any changes / things we can do to improve the tenancy creation service generally (to allow you to give it a go), do let me know.