With the greatest of respect Dean, your reply is condescending and wholly inaccurate. I myself, like you, am a Landlord. You speak of your tenants as if you are doing them a huge favour by maintaining the property and PAYING as you clearly state? In reality you likely have a reasonable yield on your investment and are making a good living from your properties? I have 5 properties and am fortunate to have had long term tenants in each. Yes, the bricks and mortar may be mine, but it is their home! The agent I work with is clearly instructed that all white goods are repaired/replaced within 7 working days of the initial report. To be 3 weeks or more without a washing machine is frankly disgusting. Parking issues, access issues etc are all things I have considered before renting a property and factored into any repair/maintenance concerns.
Unfortunately I realise there are many private Landlords, with far more properties than me, who are out to pay as little as possible at the detriment of their tenants. I can only hope I never become one of them!
Good luck with your issue, I hope it is resolved soon.