Hi, I have proof that a tenant arranged a specific time (5pm) with the contractor/assessor. The asseossor then arrived at 10 am and didnt complete the job and charged us a call out fee. It won’t let me complain or contact the supplier
This is a joke really. Openrent really need to sort this out. Damaging their reputation.
Going direct to your own tradesman is best, especially with something potentially as big as an EICR as there could be significant remedial work required. You want to be able to source them, not some unknown random.
1 Like
Surely you just dont pay the call-out fee and tell them why.