OpenRent Community

Cleaning check out and in

Hi I have check out last tenant who cleaned the flat to good domestic standard and the carpet to reasonable domestic standard even though when they checked in it was all done professionally.

My new tenants have checked in but are unhappy with the standard and want me to professionally clean it even though its not dirty its not done to professional standard.

Is it my duty to do this as Im aware that the tenants now only have to hand back the property domestically cleaned.

Please can someone advise.

To clean it would not be a great cost. This would keep your tenants happy. You no doubt want them to be happy?