I want to give my tenants back their deposit without making any claims. The link from Open Rent is to make claims only. There’s no option for just authorising the return of the deposit. Does anyone know how I do the latter?
You should have been given different emails from the deposit company and on there you can click and go through their website to give the deposit back. If not, there is usually a phone number you can ring there and somebody there will answer. Eventually I ring first thing in the morning so then I am hopefully there first customer of the day. I found it harder keeping the deposit as I needed to get a solicitor to sign off the form