Can anyone help this confused landlord?
I’ve started the referencing process for the two tenants I’d like to rent to. Unfortunately they made a mess of the application and both me and tenants are struggling cancel it and start again. I’ve reached out to openrent and requested a call but I keep getting email responses that are not really answering the question. This isn’t a dig at openrent, we’re all confused and just need a little help as the tenants want to move in later this week.
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Maybe send a clearer message? I know it’s very unfortunate that we cannot just call them! Odd system! But cheap for us and cheaper for them too I guess!
If you believe they have filled in the details incorrectly and are not pulling the wool over your eyes.
Cancel the original referencing.
Then you could start a new referencing again but you would need to pay again.
Be aware that this may be a excuse and the tenants may have issues.