I recently changed from my usual provider of Landlord insurance - which had changed ownership and pulled out of Landlord insurance - to Rentguard as recommended by Open Rent. On checking the insurance though I found that it only covers Contents and not Fixtures and Fittings. When I queried this with Rentguard they said the Buildings insurance should cover Fixtures and Fittings. I checked with the property managers and it doesn’t. I have emailed Rentguard twice to ask if I could change the policy to include fixtures and fittings but they are not replying to emails and I gave up after 30 minutes waiting on their helpline.
I would like to have the kitchen, bathroom and heating system covered in case of fire, flood or bad tenant behaviour but at the moment they are not. Is anyone else having problems with Rentguard?
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