My tenants moved out on Sunday 19th November, and I tried to release the deposit from mydeposits, but there was a technical issue.
I called them on Monday morning, and they said they had an IT issue. They confirmed that once it was fixed my tenant would receive a notification that the deposit would be released as they had submitted it while on the call. I asked for written confirmation to reassure my tenant, but they ended the call.
My former tenant tried calling mydeposits today but couldn’t get through.
I’ve tried raising a complaint but haven’t received a response from mydeposits.
Has anyone had an issue with mydeposits holding a tenant’s deposit? I’m unsure how to resolve it, but it’s day three now, and the former tenant needs the deposit back. They’re understandably concerned and looking to me to resolve.