Hi there,
Apologies if this is in the wrong forum. We recently moved out of a property in which we had the most appalling time with the agents, when we viewed the property initially we were told it was getting a full refurb, we turned up with our furniture etc on moving day and we’re greeted by a practically uninhabitable property. Holes in floors, old furniture, mattresses and all kinds left (it was meant to be unfurnished), stained walls, a fridge with a hole through the top, a stench that forced us to be unable to move in for a week until they cleaned the carpets. They didn’t let us pay less rent for the time we weren’t there as they deemed it “habitable” and during the course of our stay we had to get environmental health involved in order for them to do works. The contractor they hired made things worse, we ended up with a hole into the house coming through near the front door which brought rodents in. I could go on and have email and photographic evidence too.
The issue is now that we’re finally out and looking elsewhere we’re asked to provide the most recent reference. When this happened we were declined a property due to the bad reference they gave, which we weren’t told what they said. From looking into them and speaking to others who had these agents they’re clearly making moves to keep our deposit and blame us for the condition of the property, however we left it in a better state than when we moved in.
We have previous landlords who can give perfect references but obviously they aren’t the most recent. This seems criminal to be honest and I’m unsure what to do. I’m living at my Mum’s miles away so now having to spend extra money commuting constantly for work.
Does anyone have any advice?
Thank you
James