Has anyone used this before, I remember last year it is something I initiated myself but this year Openrent have automatically started the process but it is a bit of a mess. First someone claiming to be openrent are sending me text messages that I have no way of verifying are coming from openrent. Then in their text messages they are asking me to check for “urgent messages” and for me to click a link that looks a bit weird because it is openrent.uk not openrent.co.uk, so obviously I am not going to click that. Instead I go into the Openrent account but I cannot find a message inbox anywhere, so now I am stuck not knowing what is going on. Can anyone from Openrent clarify is these text message contacts are for real and where can I find the messages without clicking links in unverified text messages please?
And even if it is genuine, can I suggest openrent not use unexpected syntax in the links they send - the link they sent me contains characters that do not exist on a normal QWERTY keyboard like a weird underlined “t”! so I have no way to type this into google, which makes it even more suspicious
Hi @Graham - Thanks for posting. I’ve passed on your comments to our team to take a look at what happened here and if we can make them clearer / less jarring.
the link they sent me contains characters that do not exist on a normal QWERTY keyboard like a weird underlined “t”!
If you’re able to take a screenshot and send that to our team, it would definitely be helpful as I’m not sure this is expected.
In any case, I can see you’re now communicating with the gas engineer about your renewal, and hopefully from the emails we also sent you, and the website itself, it’s clear there is no fraud going on in terms of your gas safety certification.
Thanks again,
Daz.
you can see from this screenshot it looks like a scam message coming from an unknown phone number.
Thanks @Graham - Taking a look, the sender number should have been the same as all our other messages to you (looks like 25 or so). In any case I can confirm this message is from OpenRent in this instance. Combined with the matching messages via email, hopefully that re-assures you this is all legitimate.
I have passed your comments on to our team however to see if there are ways we can provide more re-assurance around the authenticity of our messaging.
the link they sent me contains characters that do not exist on a normal QWERTY keyboard like a weird underlined “t”!
Looking at your screenshot, this is just how your phone displays a link (it underlines the characters), unless the character goes below the underline mark (like the “p” and “j” in your example). We don’t have control over how this is displayed on your phone, and will be true whether you send or receive a message containing any URL.
OK well thanks, perhaps you can suggest to your team not to allow engineers to mark emails as “urgent” as in the grand scheme of things these are absolutely not urgent, and the word “urgent” is a marker of many scams. also maybe you can use openrent.co.uk instead of openrent.uk as this also looks suspicious as many scammers set up similar-sounding web addresses.
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