Rent collection service has been working well. But this month my tenants bank delayed the standing order for some reason, and the rent collection service sent a reminder to the tenant. The tenant instantly paid the rent manually to open rent, and I received a rent collection confirmation of rent received. Then, the tenants bank paid the standing order three days late, so I received another rent collection notification of rent received. So the tenant paid twice and I will now of course refund the money to the tenant. Assuming this was indeed a error with the tenants bank, its it frustrating in these situations that there is not a Openrent customer service telephone number to call, rather than having to wait for a email response to the query.