Rent collection service double payment

Rent collection service has been working well. But this month my tenants bank delayed the standing order for some reason, and the rent collection service sent a reminder to the tenant. The tenant instantly paid the rent manually to open rent, and I received a rent collection confirmation of rent received. Then, the tenants bank paid the standing order three days late, so I received another rent collection notification of rent received. So the tenant paid twice and I will now of course refund the money to the tenant. Assuming this was indeed a error with the tenants bank, its it frustrating in these situations that there is not a Openrent customer service telephone number to call, rather than having to wait for a email response to the query.

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