Section 13 notice

[Norman1]

Can anyone help with this please?

I have with agreement from the tenant, increased the rent but it was not done directly through open rent. Open rent was told of this but have no way of dealing with it - and have sent the message below:

“We do apologise that we are currently unable to automatically recognise a Section 13, and I have passed your feedback on to the development team for them to review.”

The tenant has been paying the increased rent to openrent without any issues but their systems are showing that the rent has not increased and therefore the tenant is in credit on their account! I have tried to get them to update this but they say they can only change this with a new agreement sigend by both parties which neither I nor the tenant want.

Any ideas on how to resolve? Obviously I cannot have the tenant in credit at the end of the tenancy - open rent is making this more difficult than it needs to be!

Thanks

[Chris]

What does your tenancy agreement say about rent increases? If there is a rent review clause you should use it instead of a section 13 notice.

[Karl11]

I know Openrent offer a very easy to use system to issue a new rental agreement at the end of the minimum term if you want to increase the payments.

Why don’t you ask the tenant to pay future rent to yourself, and cancel this collection service from Openrent. You can keep your own records then, and save a few quid. If you would rather collect via Openrent, then you’ll need to use their systems as they are & re-issue the rental contract, as above.