OpenRent Community

Slow response from OpenRent team

I signed up with Open Rent to make a landlord listing and registered my credit card details about 2-3 months ago. Now that I am ready to publish my listing, I cannot pay for the Full Rent service as the card I used has expired. When I try to pay it says ‘Card Declined’ and there are no options anywhere to add a new card.

This happened two days ago and I have emailed the team to solve the problem but have still not received a useful answer. Has anyone else had this problem? I just want to pay but have been unable to find a way to register new card details.

Hi Sue,

I can see that the team have been in communication with you over the past few days and I’m pleased to see this has already been resolved.

Any other questions about your advert, just let us know!

George