Truelayer Error OBA52

OpenRent Chat
1

I am trying to pay my deposit for a flat I am due to move into and the Truelayer bank transfer option is giving me an error.

I have already spoken to Truelayer who advise that this issue needs to be raised with OpenRent.

When I go to pay through the Gmail app link, this opens up Google chrome on android, and I am asked what bank I use. I choosd my bank and this then opens the banking app. In my case, barclays.

I then get asked which account I want to make the transfer from, and when I click confirm I recieve the error

OBA52

This then closes the app, the transaction does not go through and I am unable to pay.

Can anyone help?

2

Hi Lewis,

Thank you for taking the time to provide feedback and we’re really sorry to hear of the issues that you experienced.

We are looking into what caused this specific error message to appear for you. In the meantime, we’re pleased to see that you were able to make the payment of your final balance and that the funds have been received.

If you have any further questions please don’t hesitate to contact our customer support team by emailing https://www.openrent.co.uk/faq#i-have-more-questions

Kind regards,
Beth