Open rent does not contact the referees directly, or speak to them to properly understand the situation, and that is a major problem. As a compliance process or a background check you should call the refree . Not everything can be resolved through email alone.
It feels like there are multiple people handling the case at OpenRent, with a different person responding each time, often without fully understanding the background or what has already been discussed. As a result, we keep going back to square one instead of actually resolving the issue.
Rather than providing a clear solution or appropriate advice, OpenRent’s responses are becoming misleading and are creating further confusion. We need someone to take ownership of the case, properly review what has happened, and speak directly to the relevant parties where necessary so that this can finally be resolved.