Hi, my tenants have just moved in and I would normally transfer all utility bills to them but they are saying Openrent’s concierge service have already contacted them and are taking care of this. Why are landlords not being kept in the loop by Openrent? I have no visibility over the concierge process (as they are only dealing with the tenant) and no idea if the correct move-in date, meter readings and forwarding address for the landlord (me) are being used.
Have any other landlords had this issue? Hopefully Openrent is also reading this.