When prospective tenants apply, where can I find the information they provided in their application, eg simple stuff like how many children will be in the property etc, and any accompanying messages. I’ve now gone through referencing and can’t find any of this information.
Sorry for the delay in replying to your message you also sent our customer service team was replied to the same working day.
The message that a tenant adds alongside placing a holding deposit to initiate Rent Now (openrent.co.uk/rent-now) is only currently visible when the application is first made. I can see how it can be useful to refer back to this message, so since you brought this to our attention we have been working on a way to integrate this into our messaging threads.
Beyond that, you can find the record of any referencing you have purchased through or site here: https://www.openrent.co.uk/referencing/tenantreferencingview
Can anyone tell me if there has been any development with this please?
I would like to refer back to information provided by the tenant before the referencing process was started. Do OpenRent have access to this information that they could forward to me?
I am afraid that this has not yet been implemented. We are working on a solution, but do not yet have a time frame for implementation.
If you wish to access the message the tenant sent with the application please simply contact the team on firstname.lastname@example.org and we will be happy to help.