OpenRent Community

Where can I find the info provided by tenant on application?

When prospective tenants apply, where can I find the information they provided in their application, eg simple stuff like how many children will be in the property etc, and any accompanying messages. I’ve now gone through referencing and can’t find any of this information.

Sorry for the delay in replying to your message you also sent our customer service team was replied to the same working day.

The message that a tenant adds alongside placing a holding deposit to initiate Rent Now (openrent.co.uk/rent-now) is only currently visible when the application is first made. I can see how it can be useful to refer back to this message, so since you brought this to our attention we have been working on a way to integrate this into our messaging threads.

Beyond that, you can find the record of any referencing you have purchased through or site here: https://www.openrent.co.uk/referencing/tenantreferencingview