When I call open rent for help. I always inform them that I have a disability and I need a telephone call answer not email responses.
This seems impossible to achieve.
Most companies capture data about additional needs from customers when the join and then have systems in place to provide support needed. Open rent don’t seem to have that. I ask for call back and always just receive an email, often that has missed the point of my question. No one rings me until after many emails when I start quoting the Disability legislation at them. Why can’t they make this happen and put in place dedicated systems and specialist staff to assist.
Try making a formal complaint using their clmplaints process.
To be fair, OpenRent is mainly automated and I don’t think they have teams of people answering calls.
I work in IT, and it’s next to impossible to speak to a human.
The could argue that their systems are online, even many governmental systems are moving to this ( I’ve even set those up). As the first thing to got when people are making cuts is headcount. And the easiest headcount to cut is customer service.
If you are a tenant with a problem, then try and get in touch with the landlord directly. Again if it’s tenant related - deal direct with the tenant.
I’ve used OpenRent for over 10 years and I’ve never had a tenant or needed to contact them for anything.
I think as your ‘additional needs’ do not restrict your ability to converse via this chat, it could be assumed that typed communication via email might be similar!? If you can do one, why can’t you do the other?
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