So I’ve just gone through the “Rent Now” process (well, almost - only the first month’s rent that needs to be released to me from OpenRent now). And I was really expecting something a lot better for the amount I paid. So I thought I’d post some feedback.
I usually use the excellent GRL tenancy builder, with signable that is very flexible & fits almost every need you can think of. But this time I thought “it’s already there, all built in to a single platform, let’s try it out”. Expecting the level of control over editing the AST and each email sent to the tenant to be similar to usual.
But for some reason it gives me almost zero control over the process. I get some of the hard settings, such as holding deposit amount etc. but why do I have to manually write a clause to the AST explaining eg. that I’m paying certain bills, not the tenant? It should really be a tick-box option to add\remove common clauses.
And why don’t I get to preview & edit emails sent to tenants?
I’m afraid unless there’s a major upgrade, I’ll probably not be using “Rent now” at renewal or next tenancy - I’ll be going back to the GRL AST that has professionally written clauses better customised for my situation, rather than ones added by me (and frankly, a better all around standard base AST) & probably signable for the timestamped audit trail & full customisation it provides.
I’m really not sure why OpenRent can’t provide something of equal quality for the amount charged for using RentNow.