Dear OpenRent Support Team,
I am writing to formally raise a complaint regarding a landlord I recently dealt with through your platform.
After I paid the holding deposit, the landlord informed me that he had been using the property for Airbnb and that I would not be able to move in as originally agreed. As a result, he changed my move-in date after payment had already been made.
This was not communicated to me before I paid the holding deposit. I believe this situation is unfair and misleading, as I made the payment based on the agreed move-in date. Additionally, the way the matter has been handled has been unprofessional.
I would like OpenRent to investigate this issue and advise me on how to proceed, including the return of my holding deposit.
I look forward to your prompt response.
Kind regards,
Raji Kaosara