Comprehensive reference check

Hello everyone

Can someone talk me through the steps in getting a comprehensive reference check. I fill out the Information needed but then this issue appears : You can’t order references on YOURSELF or your co-tenants. To rent a property via OpenRent, click the Rent Now button on the property advert to place a holding deposit. Ordering referencing on yourself will cause delays, confusion, and potentially cost you money. If you are still not sure, or think this is a mistake,

Can some help me

Many thanks


Hi Graham,

Under the Tenant Fees Act 2019 landlords are responsible for ordering, and paying for the reference.

Tenants, or guarantors, should provide their full name, email address and phone number to the landlord who can then order the checks. We will then contact you on your email address and phone number so that you can fill out the necessary information

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