We have had a tenancy end and I want to pay back the deposit. Please can anyone tell me which company the deposit is held with through openrent as the DPS has not heard of the deposit and I cannot get a response from open rent.
If you protected the deposit through OpenRent, the deposit will be held with My Deposits. Try them.
Both you and your tenant should both have all the paperwork connected with the deposit. If you didn’t actually give the T the paperwork, you could be in for a shock.
Log into Openrent, click on manage tenancy & scroll down to view deposit information.
As an extra point if you will continue being a Landlord, you need to be more aware of this next time. You may need to prove the deposit information, prove that the Prescribed information etc have been served and if you havn’t stored these communications, then you could find yourself with problems if you need to evict etc.