Landlord not responding after I paid holding deposit. 96hours passed and no confirmation of my refund

Tenant Discussion
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I paid for the holding deposit for a property. The landlord took it off the market. I have sent the landlord multiple messages asking what the situation is with the property. (Have I got the property, are they running a credit check? Is there any documents you need me to provide) He has not responded to any of them. 96 hours have passed and I have had no confirmation I’m getting my deposit back.

Its very confusing for me as I am left in the unknown. With the property market moving very fast in London it puts me under a lot of pressure. As it’s wasting a significant amount of my time to look for another property.

There are no numbers to call for advice on the open rent platform. Neither are there emails. There is only a messages link which I have had no response from either.

I’m not really sure what to do?

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Did you pay it via Openrent?

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Hi i hope this helps.

You should get email updates along the way letting you know what stage your on I. E referencing. If the landlord has not not accepted you, you will get email saying holding deposit refunded that usually takes a couple of day. I hope this helps. 020 3322 2733

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