Your response (in a totally new topic that was removed to “keep it tidy”) is here, but I’ll quote it for clarity:
Daz, firstly thank you for replying. Ive read through the forum guidelines and I cant see how any reasonable interpretation of them would have flagged my posts. Landlords or tenants will often ask a question that reveals an underlying issue. To simply address the presenting question would be seriously remiss. Posters on any forum may sometimes be surprised by a reply. They may not always welcome the suggestions made, but provided they genuinely have the posters interests at heart and are not gratuitously rude, I think its vital to make people think beyond their initial query to the bigger picture. My posts may have been brief and even blunt, but I would stand by the comments as being in the best interest of the posters.
“Go find an agent” is not a helpful response, just like “you should have done it yourself” isn’t.
People will post when they have a problem with a high street agent - responding with “you should have used OpenRent” or “Do it yourself next time” isn’t helpful. People will post when they have problems with OpenRent or a different agent, and the aim should be to help solve the problem at hand or point them in the right direction. “Go get training” or “You don’t know enough” doesn’t improve the discussion. I think even yourself @David122, with your years of experience and knowledge, wouldn’t claim to know everything. How would you feel if someone told you something similar after you posted a simple question?
If people receive a response that contravenes the community rules, then it should be flagged and will be dealt with accordingly.
This isn’t a commercial issue, and that kind of statement isn’t additive to the conversation either. If it was commercial we’d automatically respond to every post pointing out OpenRent is “better” in some way. If your aim of being here is simply to attack OpenRent, again, that’s unlikely to be helpful or relevant to the conversation. It also casts doubt onto how genuine your comment is - do you simply have a bone to pick, or are you here to help others and learn from others?
TLDR: Telling people who have a problem using OpenRent to use a different agent, telling people who use a high street agent to use OpenRent, or telling people to “get some training” shows a lack of empathy with their situation and a lack of desire to help. That’s fine, but if you hold any of those viewpoints then simply don’t post on their topic!