Issue with Missing Contact Details for Property Enquiries

I am writing to report an issue I have been experiencing with my property listings on your platform. I currently have four properties listed, and I am receiving enquiries on them. However, when I try to access the contact details of the individuals making these enquiries, no information is displayed.

Due to this issue, I am unable to communicate with potential tenants effectively, which is causing delays and confusion in managing my listings. I would appreciate it if you could look into this matter urgently and advise on why the contact details are not being shown.

Please let me know if there are any settings I need to update or if additional steps are required from my side to resolve this issue.

Hi Mirza, I’m sorry to hear that. Please reach out to our customer service team using the link below and they’ll be able to assist you with this.

@Mirza1

Think access to details may not be available when youve only be on site a short time or if not using ‘Rent now’

Let us know how you get on

Good luck