What is the expectation for communication with your landlord one a tenancy is active.
We have signed, paid deposits etc and are ready to move in a few weeks.
Will we only ever communicate with the landlord via the open rent platform? And if so, is there a ‘rule’ for response times.
So far the landlord has been really slow in responding, and that’s fine, I expect he has a day job and a life etc, however going forward I am wondering what happens if we need to communicate urgently, ie, boilers gone bang, roof caved in, etc etc
when you move in get the phone number
Ok thank you.
I wasn’t sure if this was protocol or not.
Does the landlord have to give us his direct contact details?
he would be silly not to . I have places with communal areas My phone number is up on the wall for contact . Tenants or emergency workers may need it
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I would be asking for their phone number now. I wouldn’t mind a tenant calling me in advance even if it’s just to put their mind at ease. Pretty reasonable I would say.
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Landlords email and mobile phone number should be in the contract
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I agree that a decent LL would give you their contact details (direct phone and email) without hesitation if you are definitely entering a tenancy with them. However, a LL is only obliged to give you a single form of contact. Could just be an email address and only required (in the vast majority of cases) to respond in a reasonable timeframe which is ill defined in law. Many portfolio LLs (especially if they own their properties through a company) are only contactable through their agent or some company email address. You may never get their personal contact details even if you make a request for them. Maybe the Renters’ Reform Bill will change this?
I personally would have got that before. A bit of a red flag. Looks a bit like a landlord who just thinks the property is cash if he is unresponsive but this is an unregulated market and that’s the problem with the tenant market unfortunately. I would make sure that you keep details of all your attempts at contact such of it does go pear shaped and landlord fails in repairing obligations then you have come back. Most of them don’t know their legal responsibilities. Eg defective premises act legislation and duty of care for injury on premises etc.
Cite evidence for your claim of “most of them”.
How can anyone take you seriously with constant emotion-only based claims??
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I dealt with claims involving landlords and housing associations and they don’t know the legal responsibilities of the defective premises act 1972 and landlord duty to care. Also occupier liability act. How high the duty of care is specifically. That’s why you have insurance because the insurer takes care of the lack of understanding of the landlord in such claims
He never answers the question when he’s wrong . He goes off piste or doesn’ t reply
Remind you anyone Donald ….
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There is a saying that applies here .older persons may get it but I cannot print it all out " I have heard P F B "
I looked it up but got very strange answers about follicles which I don’t think applies
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I think it is a farming phrase .I lived in middle of a farming community for a number of years , Cannot repeat it ,here tho .Dodgey !